Effective date: October 31, 2026
The short version
- The Fresh House LLC runs Fresh House, Quan and Infinity Links. We are responsible for the personal data described on this page.
- We collect what we need to run your account, your plan, your community access and the features you choose to use.
- Card numbers go to our payment processors. We never store them.
- Connecting Discord is optional. We do not read your Discord messages unless you turn on a specific feature that needs it and we have explained it first.
- Quan can remember what you share inside Fresh House. You can ask to see, correct or delete it.
- On our join page we use a referral cookie, Microsoft Clarity session replay, and bot protection. Section 5 explains each one.
- We do not sell your personal data.
- You can ask for a copy of your data, ask us to fix it, ask us to delete it, or opt out of marketing. Write to support@freshhouse.tv.
1. Who we are
1.1. "We", "us" and "our" mean The Fresh House LLC, a Wyoming limited liability company. We decide how and why the personal data in this policy is used.
1.2. This policy covers our websites (including freshhouse.tv and join.freshhouse.tv), the Quan member app, the community spaces we run (such as our Discord servers, and later Discourse), the Infinity Links referral program, and our emails. We call these "the Services."
1.3. "Personal data" means information that identifies you or could reasonably be linked to you. The Services are for people 18 and over.
2. What we collect
We collect data in three ways: you give it to us, it comes from a service you connect (such as Discord), or it is created when you use the Services.
| What | Examples | Why we use it |
|---|---|---|
| Account and sign-in details | Name, email address, password (kept in protected form), sign-in history | To create your account, sign you in and keep it secure |
| Join page details | Your name and email, and the referral link variable described in section 5 | To set up your account, follow up with you, and credit a referral |
| Plan and payment status | Your plan, renewal dates, payment status, receipts, billing country. Card numbers are handled by our payment processors. We do not store them. | To charge for your plan, give you the access you paid for, and keep records the law requires |
| Discord connection data (only if you connect Discord) | Discord username, Discord user id, the email on your Discord account, and the servers and roles needed to place you in our communities | To link Discord to your Quan account and give you the roles your plan includes |
| What you tell Quan | Messages you send to Quan, and notes Quan keeps to help you, such as goals and preferences | To answer you, route your message to the right place, and remember context so you do not repeat yourself |
| Birth date, time and place (optional) | Details you choose to enter for the cosmic timing feature | Only to provide that feature to you |
| Referral data | The link that brought you to us, who referred you, and sales made through a link. For referral program participants: payout details and tax information | To credit the right person, pay commissions, prevent fraud and meet tax rules |
| Technical data | IP address, device and browser type, pages viewed, dates and times, and how you move around our pages | To run and secure the Services and understand what is working |
We ask only for what we need. Where a field is optional, you can skip it and still use the rest of the Services.
Please do not share sensitive details (such as health information, or bank or card numbers) with Quan or in our community spaces unless a feature clearly asks for them.
3. How we use your data and why
We use personal data to:
- set up your account, plan and community access;
- process payments and renewals and keep billing records;
- run Quan and the AI features you use;
- run the Infinity Links program and pay commissions that are properly owed;
- send service messages such as receipts and security alerts;
- send marketing emails, where the law allows. You can opt out at any time;
- keep the Services safe, and prevent fraud and abuse;
- meet our legal, tax and accounting duties.
Where the law asks us to name a reason, ours are: carrying out our agreement with you, your consent (for example for birth data and non-essential cookies), our legitimate interest in running a safe and useful service, and our legal duties. You can withdraw consent at any time. That does not undo what we did before.
4. Who we share your data with
We share personal data only with companies that help us run the Services, and only as needed. These currently include:
| Job | Provider |
|---|---|
| Sign-in and account security | FusionAuth |
| App database | Neon |
| Customer records, forms and order pages | HighLevel |
| Payment processing | Stripe, through HighLevel order forms. Our payment processors may change. |
| Email delivery | Mailgun |
| Community spaces | Discord, and later Discourse |
| Website analytics and session replay | Microsoft Clarity |
| Bot protection and website security | Cloudflare |
| AI features | Our AI service providers |
These providers may use your data only to provide their service to us. Discord, Stripe and other platforms you use directly have their own terms and privacy policies, and those apply when you use them.
Other people in the community. What you post in a shared community space can be seen by others in that space. Your private channels, your Quan memory and your birth data are not shown to other members.
Referrals. If you join through someone's referral link, that person may be told a purchase was made through their link, so they can be credited. We do not give them your payment details.
Selling data. We do not sell your personal data.
Legal reasons. We may share data if the law requires it, or to protect the safety and rights of our members, us or others.
Business changes. If The Fresh House LLC is involved in a merger or sale, personal data may move to the new owner. We will tell you if that happens.
5. Our join page, cookies and similar tools
Our join page (join.freshhouse.tv) is where most people first meet us. Here is exactly what it does.
What you type. The page asks for your name and email so we can set up your account.
A referral cookie. If you arrive through someone's referral link, the link carries a short code. We save that code in one first-party cookie called fh_ref_am_id. Its only job is to remember which link brought you, so the right person is credited if you buy a paid plan. If you arrive without a referral link, there is nothing to save.
Microsoft Clarity session replay. We use Microsoft Clarity to see how people use the page, for example where they click, scroll or get stuck. Clarity can record your visit as a replay of your page activity, along with technical details such as your device, browser and approximate location. We use this to fix confusing pages. Microsoft has its own privacy policy for Clarity. Please do not type anything into the page that it does not ask for.
Cloudflare Turnstile and bot protection. We use Cloudflare's tools to tell real visitors from automated programs. To do this, Cloudflare checks signals from your browser and connection, such as your IP address. We use this only to keep out spam and abuse.
HighLevel forms and payment scripts. Our forms and checkout pages load scripts from HighLevel, and payments run through Stripe. They receive what you enter and may set their own cookies needed to make the form and payment work.
What we do not do. We do not use these tools to sell your data. We do not use cookies to follow you across unrelated sites.
Your choices. You can block or delete cookies in your browser settings, and you can ask us to delete your join-page data. Blocking some cookies may stop the join page or checkout from working. Our Cookie Notice lists the cookies we use and how long they last.
6. International transfers
The Fresh House LLC is a United States company. Our members live around the world, and our service providers may store and process data in the United States and in other countries. This means your data may be handled outside the country where you live, where privacy laws can be different from yours. Where the law requires safeguards for moving data across borders, we use them. You can ask us about them.
7. How long we keep data
We keep personal data only as long as we need it for the reasons in this policy.
- Account data: while your account is active, and afterward only as long as needed to close things out and meet our legal duties.
- Payment, billing and tax records: for as long as needed to meet legal, tax and accounting duties.
- Quan memory and conversations: while your account is active, or until you delete them.
- Birth data: until you delete it or close your account.
- Referral and payout records: for as long as needed to pay what is owed and meet legal, tax and accounting duties.
- Join-page, security and analytics data: only as long as needed for the purpose it was collected, and then deleted or stripped of details that identify you.
- Support messages: for as long as needed to help you.
When we no longer need data, we delete it or remove the details that identify you. We may keep a limited record where the law requires it.
8. Your rights and choices
Wherever you live, you can ask us to:
- See the personal data we hold about you;
- Correct data that is wrong or incomplete;
- Delete your data;
- Give you a copy in a common format, where that is practical;
- Stop marketing to you. You can also use the unsubscribe link in any marketing email. You will still get service messages such as receipts and security notices;
- Withdraw consent for anything you agreed to, such as Quan memory, birth data or optional cookies.
You can also disconnect Discord at any time. When you do, we stop syncing your Discord data and remove the community roles that came from your plan. Disconnecting does not delete your Discord account, and Discord's own policy covers your data on Discord.
How to ask. Email support@freshhouse.tv and tell us what you want. We may ask you to confirm it is really you before we act, so your data does not go to someone else. We will answer within the time the law gives us, and we will tell you if we need more time. If you are not happy with our answer, reply and ask us to look again.
When you ask us to delete. We delete or anonymize your data in our app database and customer records, including what Quan remembers about you and your birth data, and we ask our service providers to do the same. We may keep a limited record where the law requires it, such as payment and tax records, or to show that we handled your request.
Where you live. Some places, including parts of the European Union, the United Kingdom and California, give you extra rights, such as the right to object to certain uses of your data, to restrict them, or to complain to your local privacy regulator. Where your local law gives you more rights than this policy, those rights apply. You may also use an authorized person to make a request for you.
9. AI and automated decisions
Quan uses AI to help route your messages, answer questions, remember helpful context and suggest next steps. We share with the AI service providers that power it only what a feature needs.
No decision that has a legal or similarly serious effect on you, such as your billing, commissions or account access, is made by AI alone. Our rules and, where needed, a person decide.
AI can make mistakes. Please check important information before you rely on it. We will not use your private Quan conversations to train AI models without asking you first.
10. Security
We use reasonable measures to protect personal data, such as encrypted connections and limiting access to people who need it. No system is perfectly secure, and we cannot promise data will never be accessed without permission. If a breach affects you, we will tell you and the authorities where the law requires it.
11. Children
The Services are for people 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe someone under 18 has given us personal data, contact us and we will delete it.
12. Changes to this policy
We may update this policy when our Services or the law change. We will post the new version here with a new date. If a change is significant, we will tell you by email or in the app.
13. Related pages
This policy is governed by the laws of the State of Wyoming, United States, without taking away any rights your local law gives you that cannot be waived. We make no promise of any result or amount of money from using the Services or the referral program. See our Earnings Disclaimer.
Contact us
The Fresh House LLC 1621 Central Avenue, Cheyenne, WY 82001, United States Email: support@freshhouse.tv
More ways to reach us: contact page.
Effective date: October 31, 2026